We see this when the ECU has failed being flashed and is in recovery mode, or when the PV_INFO has not been re-created since receiving the device.
The workflow to troubleshoot this problem is:
- Does the vehicle currently start?
YES : Turn key on, connect PVCX, wait for RPM gauge to show zero, then re-create the PVINFO file (Device Tools-> Settings -> About -> Pencil(top button)
NO: Flash the ECU with the original STK file that was read from the ECU. Upon completion, key-cycle vehicle, wait for RPM gauge to show zero, and re-create the PVINFO file(process is above).
If this does not fix it, please email email@example.com with stated issue.