Power Commander III: "Serial: N/A" message


If your Power Commander software says "Serial: N/A" at the top right-hand corner of the screen and does not show any serial numbers or "TP" readings, this means the unit is not powered up. The Power Commander USB needs to be powered up by either the bike or a brand new 9-volt battery via the battery adapter. If the unit is not powered up, the computer will only see a USB device being plugged in, but will not allow the software to communicate. If a battery has been plugged in for around 5 minutes, it may be too low on power to allow good communication.

For additional Power Commander III resources -- including manuals, software and firmware downloads, please visit our Downloads Center. And if you need additional help, please feel free to contact us.

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